FAQ
PLACING AN ORDER
I’m unsure if the order I placed has been placed
Once an order has been placed you will automatically receive a purchase confirmation email outlining your order number, receipt number, products purchase, value of goods and transaction status.
If you have not received this email:
1. Please check your SPAM or junk folders. if it is not in any of these folders then,
2. Please contact DMC Sport at enquiries@dmcsport.co.nz to confirm your order, including double-checking the email address provided on the order.
What is a pre-order?
If you have ordered a product that is on pre-order, there is a delay in delivery which is stated on the Site or in the description of each product. We feature pre-orders on products to give first preference on delivery to those who purchase earlier than the release date. Pre orders require payment even though delivery is delayed. You will be notified when delivery is expected.
What if the product I want is no longer in stock
Once we have sold out of a product it may be removed from the store. If we’re able to re-stock this product, it will reappear online once it becomes available. For any stock enquiries please contact DMC Sport at enquiries@dmcsport.co.nz.
YOUR ORDER AND SHIPPING
How long will my order take to arrive?
If in stock, once your order has been dispatched, delivery of your parcel can be expected within 3-5 business days. If you do not receive your order within the specified times above please contact the DMC Sport team directly at enquiries@dmcsport.co.nz for assistance. You will receive ownership of the goods upon their delivery to you.
Has my order been dispatched?
Once your order has been shipped you will receive an email indicating that your order has been dispatched. You will also receive online tracking details, if these are available for you, to track your order during transit and any other relevant shipping information. You should expect shipping notification within 1-2 business days from when submitting your order.
Can I change my order?
Please check all details when placing your order as orders cannot be changed once submitted. In the event the incorrect shipping details have been entered please email enquiries@dmcsport.co.nz as soon as possible and we will attempt to remedy this. In the event your order has been processed and is unable to be changed we cannot accept any responsibility regarding delivery if we have delivered to the address stated on the order.
Can I track my order?
Upon dispatch of your order, an email will be sent indicating your tracking number. If you have not received this within 2-3 business days please email enquiries@dmcsport.co.nz quoting your order number and we will track this for you.
Will I receive a tax invoice?
Yes - all orders receive an order confirmation email, a purchase receipt email and a delivery update email.
Can goods be sent overseas?
The Netball New Zealand Community shop delivers only to addresses in New Zealand.
Events beyond our control
DMC Sport shall have no liability to you (the purchaser) for any failure to deliver goods you have ordered or any delay in doing so, or for any damage to goods delivered, which is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lockdowns, lock-outs, and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident or event deemed to be a force majeure.
EXCHANGES AND REFUNDS
Do you have an exchange and refund policy?
We ask that you choose your items carefully before placing your order - we will not offer exchanges or returns if you simply change your mind.
If you are not satisfied with your purchase, please email enquiries@dmcsport.com.au stating your order number and reason and one of our customer service team members will assist you.
In the rare event that your goods arrive to you damaged, or different items were received then originally ordered, please email enquiries@dmcsport.co.nz.
CUSTOMER FEEDBACK AND QUERIES
If you have any queries regarding your order, please don’t hesitate to contact one of our DMC Sport team at enquiries@dmcsport.co.nz. Please allow up to 24 hours for a response.
PRODUCT MANUFACTURING
All products on the Netball NZ Community Shop are manufactured sustainably and ethically from our trusted production facilities. DMC Sport conduct regular manufacturing audits to ensure quality control, employee social rights and the environment are a priority within the production process.
If you have any questions about this please contact the DMC Sport team at enquiries@dmcsport.co.nz.
REWARDS PROGRAM FAQS
How does the Fern Point programme work?
Our Loyalty program works by a point system, the more you spend the higher the reward. Which you get to choose at what point you redeem your rewards.
How do I join?
It's free to join and is simple. All you need to do is make sure you have an account on the www.communityshop.netballnz.co.nz website.
How do I earn points?
When you create an account with the Netball NZ Community Online shop and sign up you will earn 50 Fern Points.
You will be awarded 1 Fern Point for $1 you spend on www.communityshop.netballnz.co.nz excluding tax, shipping and gift cards.
Can I refer another club or school and how does that work?
When you recommend Netball New Zealand Community Shop to another club or school, you will also be credited 5 Fern points once they make their first purchase.
- Sign in to your account at communityshop.netballnz.co.nz
- Open the 'rewards panel' on the lower right of your screen
- Scroll down to the 'refer your friends' section
- There you'll find your unique referral link – copy this and send to your friends to use or send your link via the email or Facebook button
- Then once your friend makes their purchase you will receive credit for your referral
Referral reward are only issued to new customers who are referred by an existing customer.
You will only earn a referral reward on new customers you refer to the store.
When will I receive my Fern points?
Your points will be added to the account as soon as the sale is processed.
How can I see my Fern points?
Simply sign into your account at communityshop.netballnz.co.nz. You will also receive an email when you earn points.
How do I redeem my points for a reward?
- Sign into your account at communityshop.netballnz.co.nz
- open the 'rewards panel' on the lower right of your screen
- click 'view' your next reward
- click 'redeem'
- click 'apply code'
You must check out with the same email address as your Reward account to earn points.
Do my points expire?
Fern Points do not expire.
Can I have more than one account?
No, each person may only have one account.
Can I earn Ferns Points on previous orders?
No, Ferns Points are only earned once you have created an account and checked out or ordered while logged into this account.
Can I transfer my points to somebody else?
No, points can only be used or redeemed by the person who earned them
Who should I contact if I have further questions about my points?
Check out our Rewards Program page or contact DMC Sport at enquiries@dmcsport.co.nz who will be happy to help you.